# Privacy Policy
**Website:** vitalcarehomeo.com
**Business Name:** VitalCare Homeopathy
**Effective Date:** 26th May 2026
**Last Updated:** 26th May 2026
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## 1. Introduction
VitalCare Homeopathy (“we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of all individuals who visit or interact with our website at vitalcarehomeo.com (“the Website”). This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and your rights regarding that information.
By using our Website or submitting information through our contact form, you agree to the terms of this Privacy Policy.
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## 2. Who This Policy Applies To
This policy applies to:
– Visitors to our Website
– Individuals who contact us through our contact form
– Individuals who subscribe to our newsletter or health updates
– Patients or prospective patients who share health-related information with us
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## 3. What Information We Collect
### 3.1 Information You Provide Directly
When you use our contact form or subscribe to our updates, we may collect:
– **Full name**
– **Email address**
– **Message content**, which may include personal health concerns, symptoms, or medical history you choose to share
### 3.2 Sensitive Personal Data
Health-related information (including symptoms, medical conditions, or treatment history) that you voluntarily share is classified as **sensitive personal data** under India’s Digital Personal Data Protection Act, 2023 (DPDP Act). We treat this information with the highest level of care and confidentiality.
We only collect health information that you **voluntarily provide** to us. We do not require you to share health details to use this Website.
### 3.3 Information Collected Automatically
When you visit the Website, we may automatically collect:
– **IP address**
– **Browser type and version**
– **Device type**
– **Pages visited and time spent**
– **Referring URL**
This information is collected via cookies and standard web analytics tools (see Section 8 – Cookies).
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## 4. How We Use Your Information
We use the information you provide for the following purposes:
| Purpose | Legal Basis |
|—|—|
| Responding to your enquiries and messages | Your consent |
| Providing homeopathic consultation or advice | Your consent |
| Sending health tips and updates (if subscribed) | Your consent |
| Improving our website and services | Legitimate interest |
| Complying with applicable laws | Legal obligation |
We will **never** use your health information for marketing purposes without your explicit consent.
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## 5. How We Share Your Information
We do not sell, rent, or trade your personal information to any third party.
We may share your information only in the following limited circumstances:
– **Service providers:** We may share data with trusted third-party tools (e.g., email service providers, website hosting) who assist in operating our Website. These parties are contractually bound to keep your data confidential.
– **Legal requirements:** We may disclose information if required to do so by law or in response to valid legal processes.
– **With your consent:** We will not share your health information with any other party without your explicit, informed consent.
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## 6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy:
– **Contact form enquiries:** Retained for up to **[X] years** from the date of last communication
– **Patient-related health information:** Retained for a minimum of **[X] years** in accordance with applicable medical record retention guidelines under Indian law
– **Newsletter subscribers:** Retained until you unsubscribe
After the applicable retention period, your data will be securely deleted or anonymised.
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## 7. Your Rights (Under India’s DPDP Act 2023)
As a Data Principal under the DPDP Act, you have the following rights:
– **Right to access**, Request a summary of the personal data we hold about you
– **Right to correction**, Request correction of inaccurate or incomplete data
– **Right to erasure**, Request deletion of your personal data, subject to legal obligations
– **Right to withdraw consent**, Withdraw your consent at any time; withdrawal does not affect the lawfulness of prior processing
– **Right to grievance redressal**, Lodge a complaint with our Data Protection Officer or with the Data Protection Board of India
To exercise any of these rights, please contact us at:
📧 **dr.kanikabhatnagar@gmail.com**
📬 **CVB 33 A WING DREAMCITY INDORE 453771**
We will respond to your request within **30 days**.
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## 8. Cookies
Our Website uses cookies, small text files stored on your device, to improve your browsing experience. We use:
– **Essential cookies:** Required for the Website to function (e.g., WordPress session cookies)
– **Analytics cookies:** To understand how visitors use our site (e.g., page views, traffic sources)
You can control or disable cookies through your browser settings. Disabling cookies may affect some functionality of the Website.
For full details, please see our [Cookie Policy] [LINK].
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## 9. Security of Your Information
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include:
– Secure HTTPS connection on all pages
– Access controls limiting who can view your data
– Regular security reviews
However, no method of internet transmission is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
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## 10. Children’s Privacy
Our services include paediatric homeopathic care for children. In such cases:
– We collect information **only from parents or legal guardians**, not directly from children
– Parents/guardians provide consent on behalf of the child
– We do not knowingly collect personal data directly from children under the age of 18
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## 11. Links to Third-Party Websites
Our Website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
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## 12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.
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## 13. Contact Us & Grievance Officer
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your data, please contact our designated Grievance Officer:
**Name:** Dr RAJESH GADE
**Designation:** CO FOUNDER
**Email:** RAJESH.GADE7@GMAIL.COM
**Address:** CVB 33 DREAM CITY INDORE 453771
**Response Time:** Within 90 days of receipt of complaint
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## 14. Disclaimer
This Privacy Policy is intended to comply with India’s **Digital Personal Data Protection Act, 2023 (DPDP Act) **. If you are accessing this Website from outside India, please note that your data may be transferred to and processed in India.
> ⚠️ *This document provides a general legal framework and should be reviewed by a qualified legal professional before publication, particularly given the sensitive nature of health data involved.*